Politique de remboursement

REFUND POLICY

60-DAY MONEY-BACK GUARANTEE

We believe in the quality of our Raw Batana Oil Hair Butter, and we want you to feel confident when trying it. That's why we offer a 60-Day Money-Back Guarantee.

If you are not satisfied with your purchase, you may be eligible for a refund in accordance with the terms outlined below.

This guarantee applies only to our Raw Batana Oil Hair Butter and is subject to the following conditions:

USAGE REQUIREMENT

We recommend using the product consistently as directed for up to 60 days to fully experience its intended benefits.

PROOF OF USE

To help us review your request, we may ask for information regarding your product usage, including photos, videos, or other supporting details demonstrating reasonable use of the product.

HOW TO REQUEST A REFUND

Use our returns portal or email us at contact@natureglowoils.com. Please include your order number, any supporting information regarding product use, and a brief explanation of your experience.

REVIEW PROCESS

Our team will review your submission to verify eligibility and ensure all applicable conditions have been met.

PLEASE NOTE

Individual experiences may vary. Results are influenced by many factors, including hair type, hair care routine, consistency of use, and overall hair condition.

GENERAL REFUND POLICY – 30-DAY SATISFACTION GUARANTEE

If you're not completely happy with your purchase, you may return eligible items within 30 days of purchase for a refund.

TO BE ELIGIBLE FOR A RETURN

• Products must be unused, with original tags and packaging intact. Items that do not meet these standards may not qualify for a refund.

• Proof of purchase is required.

• Customers are responsible for return shipping costs. We recommend using a trackable shipping service.

• Returns must reach our warehouse within 30 days of the delivery date provided by the shipping carrier.

WHAT'S NON-REFUNDABLE

• Shipping and handling fees are non-refundable and may be deducted from your refund where applicable.

• Orders submitted with incorrect or incomplete delivery information provided by the customer.

• Lost or damaged packages resulting from carrier-related issues after delivery confirmation.

• Expedited shipping fees and optional insurance charges.

REFUND PROCESS

Once we receive and inspect your return, we will notify you regarding the approval status of your refund request.

If approved, your refund will be issued to the original payment method used during checkout, less any applicable non-refundable fees.

CUSTOMER REMORSE RETURNS

If you ordered the wrong product, changed your mind, or no longer wish to keep the item, you may return it in accordance with this policy.

In such cases, return shipping costs remain the responsibility of the customer.

DAMAGED OR INCORRECT ITEMS

If your order arrives damaged, defective, or incorrect, please contact us as soon as possible at contact@natureglowoils.com.

Please include your order number along with clear photos or videos showing the issue. Our team will review the claim and work with you to provide an appropriate resolution where applicable.

STARTING A RETURN

To begin a return, please use our returns portal or email contact@natureglowoils.com.

Returns sent without prior authorization may not be accepted.

ORDER CANCELLATIONS

If your order has not yet shipped, you may request a cancellation for a full refund.

Once an order has been dispatched, it can no longer be canceled. Delivered but eligible items may still be returned under the applicable return policy.

STILL HAVE QUESTIONS?

Contact us anytime at contact@natureglowoils.com and our support team will be happy to assist you.