Shipping policy

ORDER PROCESSING

Orders will be shipped out from our warehouse 1-3 business days after order confirmation. All orders placed on Saturday, Sunday or public holidays will be processed on the following business day. Orders may take longer to process during sales or holiday seasons. A tracking notification with the order tracking number will be sent via e-mail as soon as the parcel leaves the warehouse.

Shipping information cannot be changed or updated once the order has been processed and shipped from our facility. Please make sure your delivery information is correct before making payment.

HOW LONG WILL IT TAKE TO GET MY PACKAGE?

We currently use expedited global shipping to ensure you receive your products within 7 working days. Our current estimated shipping lead times is 8-10 days.

For domestic orders in the United Kingdom, you can expect your order to arrive within 6-8 days.

For international orders, delivery times may range from 8-10 days for countries like the United State, Canada, and Australia, and 15-21 days for countries in Europe, Latin America, and other parts of the world.

WHERE DO YOU SHIP TO?
Internationally, we ship to most countries and regions except: Crimea Region of Ukraine, Cuba, Falkland Islands, French Southern Territories, Heard & McDonald Islands, Hong Kong and Macau SAR, Iran, Libya, Mayotte, Saint Helena, Sao Tome and Principe, Somalia, South Georgia and the South Sandwich Islands, St. Pierre and Miquelon, Sudan, Svalbard Jan Mayen Island, Myanmar (Burma), Nauru, Niue, North Korea, Palestinian Territory Occupied, Pitcairn Island, Rwanda, Syrian Arabic Republic, Tokelau and Western Sahara, Afghanistan, Antarctica, British Indian Ocean Territory, Bouvet Island, Christmas Islands, Cocos Island, Comoros.

DO I HAVE TO PAY TAXES?
All international orders may be subjected to taxes, customs and duty fees as defined by the country of import. Any charges on a parcel are the recipient’s responsibility and must be paid by the parcel recipient. The additional taxes, customs, and duty fees are not included in your order and/or shipping total. Nature Glow Oils is not responsible for fees associated with imports.

Frequently Asked Shipping Questions

1- WHERE IS MY ORDER?
After your order has been processed and shipped out of our facility, you will receive an email with the tracking number. You can also access the tracking number by logging into your account on our website. As we use a door to door service, you should be able to track on the status of your order at anytime using the tracking link.

2- WHAT ARE YOUR SHIPPING RATES?
We offer standard shipping rates on all items.

3- WHAT IF MY ORDER IS STUCK AT CUSTOMS?
If your order appears to be stuck at customs, please contact the local office of your shipping provider. Most of the time, this is due to a pending import tax payment, or if your shipping information is incorrect.

Due to privacy issues, we are unable to contact your local shipping provider or the customs. The receiver of the package is required to contact them personally.

4- MY ORDER IS MISSING AN ITEM. WHAT SHOULD I DO?
If there are discrepancies with your order, either send us an email immediately at support@natureglowoils.com or contact us via live chat with your order number and issue. 

5- HOW DO I MAKE A RETURN OR EXCHANGE?
If you are unhappy with your purchase or if you need to return it due to a discrepancy, reach out to us at support@natureglowoils.com with your order number.


6- WHAT IS YOUR RETURN POLICY

We offer a 30-day return policy. Please read our Return Policy here..